Remote and On-Site Tech Support
We offer remote and on-site support for both individuals and businesses in Calgary and surrounding areas. From printers to Windows updates to technical guidance, our team is here to support you.
Onsite Support
When technology issues disrupt your day, Random Repair brings expert solutions directly to you. Our on-site support service offers in-person technical assistance for hardware and software challenges, ensuring your devices are restored to reliable, peak performance.
Our skilled technicians provide hands-on device troubleshooting, professional setup, and immediate system diagnostics right at your location.
Whether it's a malfunctioning computer, network issues, or complex installations, we deliver personalized on-site solutions tailored to your needs. With local tech expertise, we handle everything from repairs to system optimizations, so you can focus on what matters most.
Our pricing is a $30 flat fee in Calgary, or billed by time outside of Calgary at an hourly rate of $150.
Remote Support
Slow performance, error messages you can't make sense of, email that won't set up properly: we'll share screens and walk you through it in plain language, one step at a time.
With our remote support service, one of our technicians connects to your device over the internet and works on the problem with you.
It's secure, simple, and our friendly, straightforward approach feels like having a patient friend sitting beside you who happens to know computers. Give Random Repair a call and we'll get things running smoothly again.
Our pricing for remote support matches our in-house rate of $120/hr.
Frequently Asked Questions About IT Support
Yes, we offer hourly support and consultation packages based on your needs.
On-site support is typically scheduled in advance so that we can have the right technician and any necessary parts ready for your visit. In the event of an urgent need, our team is often able to arrive as soon as a technician is available.
Remote support means we help you with your computer without either of us leaving home. With your permission, our technician connects to your screen over the internet and can see what you see, so we can find the problem and work through it together. Once we're done, either party can end the remote session. If you'd rather we didn't connect to your device at all, we can simply talk you through it over the phone instead.
Discover Expert Service & Repairs Today
Looking for more information, an estimate, or a custom project? Contact our team.